Contact E-filliate support
Use phone or email support before returning a product to the store. The team will review the issue and help route the case.
3-Year
Guarantee
Warranty Information
Warranty Support Made Simple.
E-filliate provides replacement support for eligible product failures. Customers should contact support directly instead of returning DEWALT Mobile Solutions products to the store.
Before You Start
Have the basics ready.
Proof of purchase may be required for Limited Lifetime Warranty claims at the discretion of E-filliate or the distributor. A valid sales receipt or other acceptable proof of purchase may be requested to verify the original purchase and warranty eligibility. As part of the warranty evaluation process, we may also require the customer to return the defective product for inspection.
Warranty Process
Three simple steps.
Share product details
Include SKU or model number, proof of purchase, retailer, a description of the failure, and photos or video if helpful.
Replacement review
If the product failure is eligible, E-filliate, Inc. will issue a replacement and guide the customer through next steps.
Important Notice
Start with support, not the store.
Do not return product to store.
Please call or email the E-filliate support team for warranty assistance. Support is available Monday through Friday, 8:00 a.m.–5:00 p.m. PT.
8:00 a.m.–5:00 p.m. PT · Monday-FridayNeed Help?
Warranty support checklist.
Coverage Summary
In case of eligible product failure, E-filliate, Inc. will issue a replacement after support review.
Fastest Route
Contact support directly by phone or email and include product information up front.
What to include
- Product model or SKU
- Proof of purchase and retailer
- Photos or video showing the issue
- Shipping address for replacement routing
- Best phone number and email for follow-up